FAQ


Frequently Asked Questions

What is an eBook and why is Kereru only offering eBooks?

An eBook is just the same as a printed paper book - but without the paper!  As technology keeps advancing, eBooks are becoming better and better as well as more and more popular.  You can buy a dedicated eBook reader or use your phone, computer or tablet to read eBooks.  At Kereru Publishing we have chosen to offer our books in electronic format only.  This means the logistics and costs of publishing and distributing our books are made simpler, faster and cheaper.  Our resources are now accessible, available and inexpensive to people from all over the world.  We do offer our electronic books (eBooks) in a variety of formats. From our own website you can purchase all of our ebooks in pdf format.  Most of our books are also available in ePub format and we are just starting to offer mobi format.  

What is a pdf eBook?

A pdf is a document that has been converted to look just like it would if it was printed.  The pdf file will look on your screen exactly as it did on the screen of the person who created it.  Some of our Kereru eBooks and most of our additional resources available from our website and in our Kereru Club Members area are in pdf format.   You can view pdf files from your electronic devices including computers, phones and readers without downloading any special software. If you are having problems viewing a pdf you may need to download the free Adobe Acrobat Reader.  http://get.adobe.com/reader/ We have chosen to offer our files in pdf format from our website, primarily because of download size.  If you don't want to buy a pdf you can buy an epub from our site or if you want to buy in another format these are available from other retailers.  At the bottom of each ebook page on our website you will find buttons to click for you to buy from other retailers. 

What is an epub eBook?

An epub is a standard eBook format and unlike the pdf, it is flowable.  This makes an epub file look great on whichever device you want to read it from; your mobile phone, tablet, computer or dedicated eBook reader.  At Kereru Publishing we are now able to offer epub files available direct from our own website.  You don't need a dedicated eBook reader to read an ePub file.  You can get free software for your computer or smartphone or tablet. There are plenty of choices but we've found EPUB File Reader http://www.epubfilereader.com/ works well on a computer and Moon Reader from Google Play Store is great for smartphones and tablets.  

What is an epub fixed layout eBook?

We do have a few titles by Joy Cowley formatted as fixed layout ePubs.  These can still be opened and read with ePub readers designed for flowable text but they may not function as well as if they are used on software and devices which support the EPUB3 format.  If you have any problems please contact us and we can guide you in choice of software.  We will gradually be providing these titles in alternate formats to reach a wider audience.

What is a Mobi eBook?

A mobi is the file format used by Kindle, Amazon's eBook reader. Just like the ePub, it is flowable and can be read from your mobile phone, tablet, computer or dedicated eBook reader.  At Kereru Publishing we are now able to offer mobi files available direct from our own website which you can load onto your Kindle.  However, you don't need a Kindle device to read a mobi file.  Amazon offers a free Kindle reader app for you to download to your phone, tablet or computer.  If you are wanting to read a Mobi format book from your computer or mobile phone you can download the reader from the Amazon websites.  

Where can I buy Kereru eBooks?

You can buy all Kereru eBooks from this site.  Most of our books are available in both pdf and epub formats, and we are also starting to format in Mobi format.  We'd love you to support us by buying through our website as this means the authors receive higher royalties, however, if you have a favourite supplier, we are distributing through a range of retailers.  At the bottom of each book page there are links to take you to our retailers or you can click on these links to search for a Kereru book:

Kobo Books http://store.kobobooks.com

Google Books http://books.google.com

iTunes http://www.apple.com

Amazon USA http://www.amazon.com

Amazon UK http://www.amazon.co.uk

Amazon Australia: http://www.amazon.com.au

Amazon Canada: http://www.amazon.ca

What device and software do a I need to read a pdf format eBook?

You can read a pdf on a computer, tablet and even on a smart phone.  You might need to download the free software from Adobe Acrobat Reader. http://get.adobe.com/reader/

What device and software do I need to read an ePub format eBook?

Kereru eBooks are available from our website and from a variety of retailers in an ePub format. An ePub file can be read on computers, notebooks, mobile devices like iPad, tablets, Android and Windows phones, as well as most dedicated eReaders (e.g. Sony, Kobo, Nook).  You don't need a dedicated eBook reader to read an ePub file.  If you are wanting to read an ePub book from your computer or mobile phone you can download Adobe® Digital Editions (ADE).  http://www.adobe.com/nz/products/digital-editions/download.html This is a free download from Adobe that allows you to view and manage your purchased eBooks on your computer. ADE is also used to transfer eBooks from your computer to other dedicated eReading devices. Once you have ADE installed on your PC/Mac, you can download your eBook into ADE and read while disconnected from the internet.  If you are wanting to read your ePub on a mobile phone or tablet there are several free apps that you can download. 

What device and software do I need to read a Mobi format eBook?

Kereru eBooks are available from our website and from Amazon in a Mobi format. A Mobi file can be read on computers, notebooks, mobile devices like iPad, tablets, Android and Windows phones, as well as the Kindle dedicated readers.  You don't need a Kindle reader to read a Mobi file.  If you are wanting to read a Mobi book from your computer, tablet or mobile phone you can download a Kindle Reader from Amazon. https://www.amazon.com/gp/digital/fiona/kcp-landing-page This is a free download from Amazon that allows you to view and manage your purchased eBooks on your computer.  Once you've got this installed you will need to follow the next instructions regarding how to download a Mobi file to your Kindle App on computer, tablet or phone or on your Kindle reader. Despite all the instructions, it is relatively easy to do.   

How do I download a Mobi eBook to my Kindle from the Kereru website?

When you purchase your Mobi file you will then have to send it to your Kindle.  Log on to the Amazon website and from the drop down list under "Your Account" select "Manage your content and devices".  Click on the tab "Settings".  Scroll down to "Personal Document Settings".   You will find the email address which belongs to your Kindle device.  Send the Mobi file to your Kindle email address and it will download onto your Kindle. If you have problems and the help section at Amazon doesn't solve your problem then please send us an email. 

How do I purchase an eBook from Kereru Publishing?

Kereru Publishing uses Paypal to purchase books.  Paypal will allow you to choose to make a one-off payment by using a credit card or use your existing paypal account.  This is a safe and secure service for purchasing over the internet. 

What happens if I don't have a Paypal account?

If you do not have a Paypal account and you don't want to set one up, you have the option to pay by credit card.  Simply click on the book you want to buy and follow the steps through to pay by credit card (the transaction will go through Paypal).  If you'd like to set up a paypal account you can follow the steps once you have clicked on the buy now button from the Kereru site. 

How does my purchased eBook download?

An email will appear in your inbox shortly after you purchase a book. Sometimes this is instant, and it can take up to a couple of hours.  The email will include a link for you to download from the Kereru website. If you haven't received an email with download instructions within 24 hours, please contact us and we will send you a copy of the purchased book by email.

Can I return an eBook to Kereru Publishing?

Sorry, due to the nature of the product, we can not accept returns on an eBook.  Please choose your eBook carefully.  We have included sample pages of eBooks so that you can see what you are buying and where there are reviews, read these to be sure you’re happy to purchase the eBook.  However, if you are having technical problems please let us know and we will do what we can to help you, and if we can't solve your problem we will refund the book. 

Will my eBook always be available from this website?

We currently have no storage facility for you to store your eBook on our website.  When you download the eBook store it into your personal eBook library where you can also control reading it on your own personal multiple devices.  However, if you accidentally delete your book, we do have a record of all transactions so please contact us and we will send you another copy. 

Can I share my eBook with a friend?

The copyright on our eBooks means you are not legally allowed to forward on an eBook as an electronic file.  We keep our prices low and if you really like a book we would love you to recommend to a friend that they buy a copy themselves. 

Can I buy a copy of an eBook for a friend?

We do not have the automatic facility for you to buy a copy for a friend or send a copy as a gift.  If you really like a book we would like you to recommend us to a friend. If you want to send a copy as a gift then send us an email and we can arrange to send them a copy.

Can I buy multiple copies of the same book for my Book Club, Church, Small Group?

You definitely can buy multiple copies.  Our website will let you buy a copy at a time, but if you are purchasing for a larger group contact us by email and we will give you access to multiple copies at a discounted rate. 

Can I buy more than one title at a time?

Sorry.  The way the download process works it means you do have to make multiple purchases.  To speed things up and avoid having to go through all the steps again, you can join up to Paypal which will link your credit card to your Paypal account and will be a one-click purchase for each title you purchase from us. 

Can I print out my pdf copy of the book I purchased?

The whole point of an eBook is that you read it on your screen.  Legally you can't print it out - that would be breaking copyright, however, if you really must read it on paper we understand that you might want to print out a single copy for personal use.  Do not photocopy, scan, loan or distribute your copy - this is stealing.  We try to keep our prices low so that people can buy their own copy.

What is the Kereru Club?

The Kereru Club is a way we can pass on additional benefits to members who are really interested in what we are doing on a regular basis.  We have additional resources and these will continue to be added to as we grow.  Whether for personal use or in a Church or large group setting, the Kereru Club has many things on offer.  Membership is free.

Can I send a manuscript to Kereru Publishing?

If you write your own worship resources and have something fresh or new that you think others might be interested in you are welcome to send us an email with your idea. Your email should be in the form of a proposal rather than a whole manuscript. Include a brief summary of your suggested content, a sample of the type of resource you have written, where you've used your resource and confirmation that these are original to you and not a revision of someone else's work.  We will respond to your email, but please be patient if we take a few weeks to get back to you. 

How can I subscribe to Taking Flight?

You can subscribe to Taking Flight by one of two ways.  

1) Send us an email with your details and we wil send you an invoice.  This can be paid by internet banking or cheque in New Zealand or for both New Zealand and international subscribers you can pay via paypal.  Information for payment will be included on the invoice.  Once you have paid we will activate your membership on the website and send you an email with your password so that you can access Taking Flight on the website. 

2) Subscribe through the website.  You will need firstly to sign up to Kereru Club.   Once you have signed up to Kereru Club you can then purchase a subscription to Taking Flight from the Taking Flight dropdown menu.  Your purchase will be paid through Paypal. 

Is Andrew Gamman the same person who writes 10 Minutes on Tuesday?

Yes, Andrew wrote "10 Minutes on Tuesday" from 2010 - 2014 as a worship resource for the Methodist Church of New Zealand. The funding for that resource has now run out and Andrew is now contemplating putting together a weekly worship resource through Kereru Publishing for a small charge. It would be different to "10 Minutes on Tuesday", and not part of his work with the Methodist Church.  We are thinking of a stripped down version, but would include creative worship ideas.  If you would be interested in receiving this resource send him an email through this website. 

Why have I been subscribed to The Seed Disperser?

You've been subscribed to Seed Disperser one of three ways.  1. You've signed up on this website, 2. You've signed up at a workshop or event where Kereru Publishing has been promoted, 3. You've purchased a book from Kereru Publishing.   If you no longer wish to receive this newsletter then please click unsubscribe and you will be automatically removed from the newsletter list.